Shipping and Delivery Policy - Cherian Enterprises

Shipping and Delivery Policy

  1. SHIPPING AND DELIVERY

Most of the orders placed through us are dispatched as mentioned in the product description when the Customer is wishing to place the Order on our platform. Such orders shall be placed for delivery through our authorised delivery or a logistical partner providing services in your city, state. Further, in certain circumstance, the Company may itself undertake delivery through self or any Delivery Company that the Company may have an agreement with. All orders placed shall additionally include delivery charges based on the location to which the delivery shall be undertaken. Delivery charges shall be charged unless and until the Company expressly waives off at its discretion. 

Note: We do not have Cash on Delivery option for any Users of the Platform

  1. Estimated Delivery Time

Shipping Timelines:

For orders which are placed by the Customer during the purchase of the Product, the same shall be delivered to the Customer within 4-5 days’ from the time as mentioned in the invoice generated by the Company. 

Note: The Company shall not entertain Cash on Delivery for Express Orders.

  1. Mode of Delivery 

Note: All delivery orders are subject to governmental restrictions, weather conditions and such other events that may not be in the control of the Company. The Company shall not undertake any refund for the products that may have delivery delay due to any of the abovementioned conditions.

You will be notified of the delivery details and you shall be able to trace the package delivery either on our platform upon signing in or on the logistical partner’s platform for which you shall be provided with a reference or tracking details from the Company. 

All the tracking details shall be SMSed as well as Emailed to your Registered Mobile Number and Email Id provided by you on registering on our platform. Make sure you have access to these details upon placing the order. 

  1. Delivery Charges

All order placed on our platform shall be inclusive of additional delivery charge on your final invoice that will be generated. A Delivery Charge may be charged by default for the delivery of your product. In a situation where the delivery charges are exceeding, you shall be notified regarding the same and your delivery of the product shall be commenced based on your confirmation.

If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our Customer support email Id provided on the Terms of Service and Privacy Policy. We may investigate into the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to you.

The order is considered delivered when the user has received the package from the Firm and the user cannot return the product to the delivery executive and we are not responsible for any such returns undertaken by the User.